Return & Shipping Policy

At Mai Luxury Store, we are dedicated to delivering an exceptional shopping experience for clients seeking our exclusive luxury items, including our signature fur coats. Please read our policies regarding returns, exchanges, shipping, and international duties carefully before placing an order to ensure complete satisfaction.

Returns & Exchanges

Due to the exclusive, high-value nature of our products, all sales are final. We do not offer exchanges or returns.

Why Returns & Exchanges Are Not Accepted

1. Handmade & Made-to-Order Production
   Every item is meticulously handcrafted and produced exclusively for each client. Once production begins, the piece is uniquely tailored to the order and cannot be reused, repurposed, or reassigned. This ensures the highest level of craftsmanship and exclusivity for every client.
2. Luxury Natural Materials
   Our fox fur is a natural, premium material. Each skin is inherently unique, with individual characteristics, color variations, and textures. To preserve the integrity and quality of the materials, fur pieces cannot be reprocessed or resold once delivered.
3. Hygiene & Product Protection
   Fur garments are delicate and naturally absorb environmental elements, including perfume, humidity, and skin products. Accepting returns would compromise the garment’s quality, authenticity, and hygienic standards.
4. Fairness & Brand Transparency
   Maintaining consistent quality standards and fair pricing for all clients is central to our philosophy. A strict non-return policy ensures transparency and aligns with the practices of the world’s leading luxury fur houses.

Order Confirmation
By placing an order, clients confirm that:

• They agree with the chosen size, color, and model
• They understand that natural fur may appear differently under varying lighting conditions
• They accept our No Returns & No Exchanges policy

We strongly encourage clients to review product descriptions, sizing guides, and images thoroughly before purchase. Our dedicated customer service team is available to provide guidance on sizing, fit, and styling to help clients make informed decisions.

Shipping Information

We ship worldwide using only trusted carriers to ensure that every order arrives safely, securely, and in pristine condition.

Order Processing:
Orders are processed within 1–3 business days after payment confirmation. Once your order has shipped, tracking information will be provided via email for your convenience.

Delivery Times

We ship worldwide via DHL, ensuring fast, secure, and reliable delivery of your luxury items.

Estimated Delivery Time: 4–14 working days, depending on your location.

Delivery times are estimates and may vary due to customs processing, DHL availability, or local conditions.

Duties, Taxes & Customs

For international orders, customs duties, import taxes, and other government-imposed fees are the responsibility of the buyer. These charges are not included in the purchase price or shipping fees and must be paid directly to your country’s customs office.

We recommend that international clients familiarize themselves with local customs regulations prior to purchase to avoid unexpected charges or delays.

Order Support & Customer Service

Our commitment to luxury service extends beyond the point of purchase. For any inquiries regarding orders, shipping, or product details, our knowledgeable customer service team is available to assist you:

Email: [email protected]

We thank you for choosing Mai Luxury Store and for placing your trust in our products. Every order is treated with the utmost care, precision, and attention to detail, reflecting our dedication to delivering the finest luxury fur garments to discerning clients worldwide.